Unfortunately, app developers cannot manage users' subscriptions or issue refunds as this process is controlled by Google Play Store.

You can manage your Google Play subscription or arrange refunds using these manuals:

• How to cancel a subscription
• How to request a refund

How to cancel a subscription.

1. Launch the Google Play Store app.
2. Check if you’re signed in to the correct Google Account.
3. Tap ‘Menu’ button, then tap ‘Subscriptions’.
4. Select the subscription you want to cancel.
5. Tap ‘Cancel subscription’ button.

If you have a subscription with an app and the app gets remove from Google Play, your future subscription will be canceled. Your past subscriptions will not be refunded.

Note: When you cancel a subscription you’ll still be able to use your subscription for the time you’ve already paid.

How to request a refund.

Google does not give refunds for most Google Play purchases unless they are faulty or do not match their description on Google Play.

1. On a mobile browser (like Chrome), open play.google.com/store/account
2. Tap ‘Order History’ button.
3. On the order you want to return, swipe left and tap ‘More’.
4. Select ‘Request a refund’ or ‘Report a problem’ and choose the option that describes your situation.
5. Complete the form and note that you would like a refund.
6. You will see a message saying "thank you for sharing your concerns." You'll then get an email with your refund decision. You’ll usually get this within 15 minutes, but it can take up to two business days.

Note: If you have multiple refund requests, repeat these steps for each thing you bought.

Important: If you are located in the European Economic Area and made a purchase on or after March 28, 2018, learn how to get a refund here.

This tutorial is also available on the Google Play Help page.